Delectable by Su
The Story
Delectable by Su was established by Malaysian baker Su-Yin in 2009, out of a passion for creating fancy cakes and yummy sweet treats. The Delectable brand has come a long way, offering delivery and catering services to retail/kiosks and a restaurant/cafe that is an Insta-worthy haunt for the sweet-toothed and cake lovers.
Having started out as a traditional business that grew organically, Delectable faced the challenge of bringing everything online so that the business could continue to scale, especially during COVID-19. Their current website was built on outdated technology and not mobile-friendly. Seasonal marketing campaigns were not planned in advance, leading to scrambling at the eleventh hour to put together festive packages and offers.
The Goal
Bring a brick-and-mortar business completely online, improving the e-commerce experience, while planning for seasonal, festive campaigns in a strategic, organised way.
Services
Branding strategy
Print design
Packaging design
Seasonal marketing
Website design
Website maintenance
“I truly appreciate Vanessa’s creativity and guidance. As an established brand in the cake industry, we were looking to increase our sales and attract a younger customer base through e-commerce and Vangoh Creative was my immediate go to. Frankly, I did not look anywhere else only because I trusted Vanessa’s sense of style and her professionalism.”
Su-Yin, Founder of Delectable by Su
The SOLUTION
By engaging Vangoh Creative, Delectable by Su was able to not only digitise their business but also ensure a great customer experience. They upgraded their website and e-commerce technology to modern best-in-class solutions. They also refreshed their branding and photography of every item on their menu, and enforced greater brand consistency across their online presence.
They also appointed Vangoh Creative to strategise and executive creatively on festive campaigns for major events such as Chinese New Year, Hari Raya, and Christmas, months in advance. This gave them more bandwidth to focus on what they do best: producing incredibly delectable cakes and treats.
The RESULTS
A steady increase of sales on the website | Record-breaking seasonal campaign sales during Chinese New Year (most revenue in 13 years!) | Ability to keep the business sustainable (through primarily online channels) during COVID-19 | A consistent engine for creative ideas and thematic execution (such as Teacher’s Day, Easter, Mother’s Day and other events in addition to major holidays).
“The work delivered was not only detailed but timely, something which is crucial in a very fast paced environment. Vanessa and her team did the most wonderful job from photography to design while keeping our brand on point. Our revenue increased tremendously and with that an expanded customer base and heaps of happy customers! We are simply grateful to be working together with her.”
Su-Yin, Founder of Delectable by Su
MEECO
BUTTERCAKE FACTORY
Full list of services
Strategy
Business Naming
Brand Strategy
Logo Design
Identity System
SOCIAL MEDIA TEMPLATES
Brand Guidelines
Marketing Consultation
Design
Stationery System
Print Design
Digital Design
Website Design
Website Build
UXUI
Content
Product Photography
Brand Photography
Stop Motion Content
Content Curation
Copywriting
Management
Print management
Distribution managemenT
Marketing coordination
Social media management
Website maintenance